The BBC TV series The Apprentice is my not-so-secret obsession. I love watching it. There is much that this programme can teach you about how (and how NOT) to set up and run a business, and how to deal with people. For those of you who don’t watch the show, this is how it works. At the beginning of the series, sixteen candidates come to London to vye for the chance to run a business (and a £250 000 investment) with entrepreneur Lord Sugar. Each week the candidates are split into two groups and given tasks relating to selling, branding, marketing and entrepreneurial skill. And each week one candidate from the losing team is fired.
While watching the most recent series, I’ve come to notice something very important. I think I’ve found the secret of Apprentice success. It’s the reason why so often the candidates fail in the tasks set for them by Lord Sugar. It’s the reason why FM Alexander, were he alive and interested, would be a strong contender to be hired. And, even more exciting, it is a secret of success that transcends mere televisual entertainment.
Have I got your attention yet?! Good!
First … Why the candidates fail.
Every week’s Apprentice episode begins with Lord Sugar calling all the candidates together (usually very early in the morning) and explaining the new task to them. He does this succinctly, carefully and thoroughly. For example, in last week’s episode, the candidates were called to a warehouse, and the teams given pallets of goods to sell. These are the instructions Lord Sugar gave the six contestants:
“I’ve got you an arrangement of goods over here… I expect you to sell that stuff as quick as possible and smell which item is the best seller. Come back to places like this and buy some more and just keep going… At the end of the two day period you’ll have some stock left over, which is fine. We’re gonna count the value of the stock and the money in your hand and at the end of the task the team that has the greatest amount of assets left will win…It’s the simple principle of business – turning your money over, increasing your assets.”*
Clear instructions. A simple task, yes?
No, apparently not. Both groups strayed from Lord Sugar’s instructions. They variously failed to reinvest, or didn’t restock the bestsellers, or decided to sell to high street retailers instead of the public, or stopped restocking from fear of being left with unsold stock at the end of the task. And this isn’t an uncommon experience – it happens almost every week!
So what happens? Why do the candidates fail to follow Lord Sugar’s instructions? As far as I can see, the answer is very simple. They allow their enthusiasm to dominate their reason.
Enthusiasm vs. Reason.
FM Alexander recognised as early as 1910 the danger of allowing one’s enthusiasm to run away unbridled. Recalling his creation of the work we now call the Alexander Technique, he wrote:
“one of the greatest, if not the greatest danger against which I had to fight was my own enthusiasm… I should never have worked out my principles, if I had allowed it to dominate my reason.” **
A £250 000 investment is a strong motivating factor for any individual. I suspect that, in their efforts to stand out from the crowd and (hopefully) please Lord Sugar, the candidates let their enthusiasm run away. They forget about the task. They forget the instructions. Each week one candidate or another becomes fixated on an idea or concept (in episode 7 it was Melody and Helen wanting to sell to retailers instead of the general public), and allows this to skew their decision-making processes to the point where the original goal of the task is totally lost.
This is, of course, what makes the programme such good viewing. We love to see Lord Sugar’s aides Nick Hewer and Karen Brady shake their heads in amazement at the bizarre decisions that are made. Indeed, we enjoy it so much that when one of the contestants, Tom Pellereau, began the series by taking notes during Lord Sugar’s opening address, the viewing public mocked him mercilessly.
But aren’t we all guilty of this, at least on occasion? How many of us lose sight of our goals, allowing our enthusiasms and transitory whims to sidetrack us and take us away from what we really want to achieve?
Simple Steps to Success… FM – You’re Hired!
So why would FM Alexander be such a strong candidate on The Apprentice? Because he kept his enthusiasm in check. He never lost sight of his goal, and worked according to principle.
What does this mean in practice? Well, I can imagine FM sitting neatly on the packing cases in the warehouse. He would listen carefully – very carefully – to Lord Sugar. He would take note of the goal of the exercise. Then he would analyse the conditions present. He would look at the stock on the pallet, and take note of the location of the selling pitches. He would take note of warehouse locations.
Then he would start to plan the steps that would lead him to his goal of having the most assts. He would take care to send stock to each location where it would be most likely to appeal to the passing customers. When stock began to sell, I can imagine FM sending one of his team off to the warehouse to purchase more. And if circumstances changed and items began to stagnate on the stalls, I can imagine FM being flexible enough in his thinking to alter his strategy to make the best of the current conditions.***
So these are the steps to success:
- Keep your goal in mind.
- Analyse the conditions present
- Construct a series of steps to lead you from the conditions present towards your goal.
- Carry out those steps, but be flexible enough to change if circumstances demand it.
What is your goal? What are your present conditions? What is the first, smallest step you can take towards your goals from where you are now? Tell me in the comments!
* Transcribed by me from Episode 7, Flip It. See www.bbc.co.uk/apprentice for episode details.
** FM Alexander, Man’s Supreme Inheritance in the Irdeat Complete Edition of Alexander’s books, p.90.
*** I apologise if you find my use of FM here a little flippant, or not sufficiently respectful. From my reading of Frank Pierce Jones and other authors, I have a strong faith in FM’s sense of humour. I hope he wouldn’t mind!